![]() Unwanted Returns: Unwanted product returns will be subject to a 15% restocking fee and the merchandise must be in unopened condition only. DieCastMania must be informed of the receipt of incorrect merchandise within a week of delivery. Once the item is returned back to the warehouse a correct replacement unit will be shipped out. In this case, customers must contact DieCastMania to obtain a return label or request merchandise pick up. We will not accept any item back if it was glued or comes back to us without an original box.Īll shipping and handling fees are non-refundable with an exception where DieCastMania has made an error by shipping an incorrect item to the customer. Please note: do not fix or glue little parts without our authorization. Merchandise must be in original factory condition and original box and has to be packaged exactly as manufacturer packed it. ![]() If we are not notified right away, we will not be able to exchange the item or take it back for a refund. We have to be notified immediately upon receipt if there are any damages or defects to the items so we can file a claim with a shipping carrier. We have to be notified of all returns/exchanges within 30 days from the day the order was placed.
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